More Frequent Asked Questions

Every person is eligible to become a DPC patient. We accept all patients regardless of whether or not they are insured or what type of insurance they have. We simply do not bill the insurance companies. This way, we can provide the best care possible by eliminating the "middleman."

We have negotiated wholesale prices with local labs. Price lists available in the clinic - no hidden fees or big bills a few weeks later!! You can also use your insurance to pay for labs and imaging if you want. 

Our monthly membership fees are the same price for every patient, regardless of pre-existing conditions. Some labs, tests, and procedures may cost extra but we will negotiate wholesale pricing on these! We will manage your health problems to the extent of our practice limitations and will refer to a specialist when necessary. And if a referral is needed, we will still be your quarterback and make sure everyone will be in the loop.

We can make referrals like any traditional primary care doctor (unless you have a HMO, this can sometimes make it tricky because they require a "gatekeeper", but we will work with you).  At Family Doc Direct not only do we have the ability to have longer visits to truly adress your health issue with the goal of minimizing referrals, your membership includes e-consults with specialists through RubiconMD in an effort to decrease the need for formal referrals. This connects your doctor with a specialist in 4hrs on average! Way better than that traditional 4 week wait!

If you feel you have a life-threatening emergency, call 911 immediately. While we will focus on preventative care, some things may require evaluation at an emergency room as they would at any clinic. That is a time when is apropriate to use your health insurance. Please call Dr. Raus if you are not sure if emergency room visit is needed, we will advise you. 

No it does not. 

No worries, you can still be a patient here at Paradigm. We offer all imagings and labs at substantially discounted prices! This is regardless of your insurance status! We do recommend insurance though - but this is for the rare big things like surgeries, true emergencies, chronic diseases such as cancer. Think of it like car insurance - we maintain it because it's the law and to help us pay for any major problems. We don't use car insurance to cover your car's routine maintenance or small problems, so why should we use health insurance like that? There's a reason our premiums keep rising! Because all of your primary/urgent care needs are met with our low monthly membership fee - we recommend a high deductible plan.

Perfect! Like stated above, we believe it is important to have health insurance to help cover the big expenses. If you're worried about "paying double", don't forget you already do! You pay once with your premium and then again with your deductible and out-of-pocket. At Paradigm, we will work to save you money by minimizing total out-of-pocket expenses with our predictable monthly fee and our value-rich clinic! Or better yet, change to a high deductible plan as this will most likely bring you the best savings when pairing it with our clinic. We can guide you to the right avenues to find appropriate plans.

Many people sign up for Direct Primary Care because of the premium high quality service it provides. Even patients lucky enough to have "Cadillac" insurance decide that the low monthly membership fee is worth it to them, for the discounted medications, lab tests, scheduling convenience, longer appointment times, and most importantly, the non-rushed, quality focused care. 

Yes. We'd love to talk to your business about helping offer an affordable and ideal healthcare solution to your employees!

If the doctor deems you don't need to come in, let's avoid the hassle. Many questions can be answered without an in-person visit, so we offer texting, email, phone calls, and video-conferencing to our members at no additional fee. We also offer home and work-site visits for an additional fee.

Dr. Raus is always be available via phone , message or email and patients will be notified of any such events ahead of time. This is one of the big differences with Family Doc Direct compared to a traditional practice - you will ALWAYS have access to your doctor. NOT just an answering service. In the event you need to physically be seen while Dr. Raus is unavailable, she will partner with trusted area physicians to ensure her patients receive quality care.

We do not treat chronic pain or carry narcotics / controlled substances in our office. We also do not provide prenatal care (obstetrics). 

Nope. We provide most care to members without any fees at all! If we do charge for non-covered services, we always list prices upfront. If we recommend outside services, we try very hard to find you an upfront, reasonable price if paying cash.

Hospitalizations, evaluations by other physicians or specialists, emergency room visits, prescription medications, outside labs, pathology services, cultures, radiologic studies (x-rays, CT Scans, MRIs, ultrasounds, etc.), childhood immunizations, physical therapy, workers compensation.